Jacqueline Y. Akers

1244 St. Julian Avenue, Norfolk, Virginia 23504

757-515-3479

jacquelineakers@aol.com

Objective

Skills Profile

Acquire a position in the Telecommunication/Information Security System environment or Customer Relations/Support

Telecommunication Specialist/Information Security System Officer

·      Central Office Centrex, Private Branch Exchanges (PBX’s), Electronic Key Telephone Systems and Definity G3R switch

·      Telephone policy and procedures, telephone billing, acquisition regulations and telephone security

·      Microsoft Word, Excel, Access, Publisher, Outlook, Power Point and WordPerfect

·      Worked with the following Travel Agent tools, Sabre, OTIS, Wave Runner, Excalibur, Passport

·      Type 65 (+) WPM

Work History

Membership Services Representative
FSAP (Foundation to Support Animals)

·      Provide excellent service to members via correspondence and the telephone

·      Process and send members return donations correspondence for incomplete checks or credit card donations for any other reason that a banking institution is unable to process the funds

·      Process checks and credit card charges as low as $1 to over 100K using the ROI system

·      Process monthly check request to pay Vendors

·      Process and verified on the daily download report all charges and check donations of our Vanguard members and scan information to the California office

·      Process acknowledgement cards to be mail to the donor and recipients of special donation (i.e. in memory or honor of)

·      Balance the donations entered to the batch totals provided by caging

·      Process incoming donation for bank deposit via cash, credit card, check or money orders and post donation to member accounts

·      Process and mail acknowledgment letters

·      Maintain updated member database and proved receipts for tax purposes

·      Keying white mail, credit card, house appeals, UWAY, major gifts, bequest and vanguard donations of $500 and higher

·      Purge bad address via NIXIE report

·      Assist in training new employees.

Travel Agent
UPSTREAM

·      Booked and provided assistance to traveler planning cruise vacations aboard various cruise lines.

·      Assisted with cost comparison on cruises with or without air accommodations, pre/post hotel accommodations. 

·      Assistance passengers in reconciling problems with flight, cruise accommodations (i.e. promotional items, onboard ship credits, applying letter of credits)

·      Provided passenger assistance air deviation, pre registering on different cruise line website, email cruise and flight documentation.

·      Working directly with Holland American, Disney, Oceania, Norwegian, Carnival, Celebrity, Royal Caribbean, Princess, M.S.C. and Orient    cruise lines

·      Booked cruised for Travelocity, AARP and Southwest cruises

Telecommunication Specialist/ Information Security System Officer,
Naval Computer and Telecommunications Area Master Station, Norfolk, VA

·      Provided technical assistance to assigned Base Level Communication users at Naval Station Norfolk, Lafayette River Annex, Northwest Facilities and NSA Compound users and process Telecommunication Service Request submitted from tenant commands.

·      Conducted on-site surveys and reviews of customer equipment (leased and owned).

·      Ensured telephone problems were handled and resolved in an appropriate timely manner.

·      Provided analyzes trends and levels of demand for service affecting operational effectiveness and developed costing reports (Business Case Analysis) on existing systems with estimated funding to meet new requirements.

·      Maintained and coordinated with various telecommunication vendors and ensured all installation/training of all telecommunications equipment complied with appropriate DOD instructions, directives and guidelines.

·      Prepared/maintained various reports concerning telecommunication systems, DON access and equipment utilization.

07/2006-01/2012

11/2005-03/2006

05/1993- 4/2005

·      . Determined special tenant command requirement met emergency communication/mobilization requirements.

·      Conducted line audits, researched billing inquires and System Administrator for the command G3R Switch.

·      Maintained and issued Government Emergency Telecommunications Services (GETS) cards, cell phones and pagers for the Command.

·      Implemented and enforced Information Systems Security (INFOSEC) within the department and executed, maintained Users Responsibility Agreement forms and established new user accounts/termination procedures.

·      Maintained and inventoried of all AIS hardware, implemented system software releases and performed random inspections.

·      Ensured continued compliance of all applicable Information Assurance Vulnerability Alerts (IAVA), were reported.

Telecommunication Clerk
Naval Public Works Department, Virginia Beach, VA

·      Provided technical assistance to Telecommunication Specialist or Administrator Officer during Specialist absence.

·      Processed Telephone Service request for Tenant Command and Ships at Naval Amphibious Base, Little Creek.

·      Maintained telephone line, calling card database for Tenant Commands.

·      Validated and Issued monthly telephone bill for Tenant Command

·      Provided cost estimate on lease or purchased telephone equipment.

·      Coordinated installation between Purchasing Agent, Vendor’s and customer on new procurements.

·      Provided customer training on new telecommunication equipment to the customer.

·      Researched and resolved Tenant billing discrepancies.

03/90 – 05/93

Education          

Basic Communication Systems, Definity Basic Administrator Training

Avaya University, White Plains, NY

10/13/00

Intuity Messaging Solution

Avaya University, Chicago, IL

09/20/02

Information Systems Security Manager

Fleet Combat Training Center, Virginia Beach, VA

08/08/03

References

Available Upon Request